Shipping & returns

SHIPPING & DELIVERY

Sweden

EUROPE

Austria, Belgium, Bosnia And Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, United Kingdom, Aland Islands, 

REST OF EUROPE

Albania, Andorra, Armenia, Belarus, Faroe Islands, Gibraltar, Guernsey, Holy See (Vatican City State), Iceland, Isle Of Man, North Macedonia, Moldova, Republic of, Montenegro, Norway, Svalbard And Jan Mayen, Switzerland, Turkey, Ukraine, Jersey, Kosovo, Greenland.

Standard shipping 1–2 weeks – shipping cost shown at checkout

OVERSEAS

Australia, Anguilla, Antigua And Barbuda, Argentina, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Caribbean Netherlands, Brazil, Canada, Cayman Islands, Chile, Colombia, Costa Rica, Cuba, Curaçao, Dominica, Dominican Republic, Ecuador, El Salvador, Falkland Islands (Malvinas), French Guiana, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Martinique, Mayotte, Mexico, Montserrat, Netherlands Antilles, Nicaragua, Panama, Paraguay, Peru, Reunion, Saint Barthélemy, Saint Kitts And Nevis, Saint Lucia, Saint Martin, Saint Pierre And Miquelon, Saint Maarten, St. Vincent, Suriname, Trinidad and Tobago, Turks and Caicos Islands, United States Minor Outlying Islands, Uruguay, Venezuela, Virgin Islands, British.

Standard shipping 1–2 weeks – shipping cost shown at checkout

Processing time

SHIPMENT CONFIRMATION & ORDER TRACKING

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number. The tracking number will be active within 24 hours.

RETURNS

Our goal is that you shall be completely satisfied with the product or the products you purchase from us. If you order from the website you have a right of retraction, regardless of your reason, within 30 working days from your receipt of the product at your own expense.

In addition to the right of retraction we provide 30 days right of replacement. The period starts from the day you placed the order. You can exchange the product with another by placing a new order on our website. Return the goods in unaltered condition, ideally in their original packaging. In the case of exchange or return, you are responsible for transport risks. Always save guarantee/delivery notes until the return is completed, as these show your return package number which you will require in the case of any claims.

How to return an item:

1. Pack the item/items that you would like to return in the original package (We try to keep waste to a minimum, so please consider the environment and re-use our packaging as much as you can).
2. Send an email to info@charlottenicolin.com with your order number and let us know you would like to make a return.
3. Address the parcel to the return address stated below.
4. When we have received and approved your returned item we will issue you a refund, deducting the initial freight cost. We will refund you using the same payment method as you used when the order was made. Please remember that financial responsibility for the return is yours until it reaches us so we recommend insuring the item and packaging it well.

RETURN ADDRESS