Our goal is that you shall be completely satisfied with the product or the products you purchase from us. If you order from the website you have a right of retraction, regardless of your reason, within 14 working days from your receipt of the product at your own expense.

In addition to the right of retraction we provide 30 days right of replacement. The period starts from the day you placed the order. You can exchange the product with another by placing a new order on our website. Return the goods in unaltered condition, ideally in their original packaging. In the case of exchange or return, you are responsible for transport risks. Always save guarantee/delivery notes until the return is completed, as these show your return package number which you will require in the case of any claims.

How to return an item:

  1. Pack the item/items that you would like to return in the original package (We tries to keep waste to a minimum, so please consider the environment and re-use our packaging as much as you can).
  2. Fill in the return form and put it inside the parcel.
  3. Send an email to help@charlottenicolin.com with your order number.
  4. Adress the parcel to the return address stated below.
  5. When we have received and approved your returned item we will issue you a refund, deducting the initial frieght cost. We will refund you using the same payment method as you used when the order was made. Please remember that financial responsibility for the return is yours until it reaches us so we recommend insuring the item and packaging it well.

RETURN ADDRESS

Charlotte Nicolin                                                                                               Fasanvägen 22
131 42 Nacka
Sweden